Frequently Asked Questions

Hisa Africa Insurance Limited offers a range of insurance products, including life assurance, investment options, and medical insurance. Our diverse portfolio ensures that you can find comprehensive coverage to meet your unique needs.

Life assurance provides financial protection to policyholders and their families in the event of the policyholder’s death, offering lifelong coverage. Unlike traditional life insurance, which typically covers a specific term, life assurance ensures continuous protection.

We collaborate with Absa Life Assurance Kenya to offer investment products tailored to your risk appetite and financial goals. These options provide a platform to grow your wealth over time.

Purchasing insurance with Hisa Africa is a straightforward process. Our experienced team will guide you through the options, assess your needs, and recommend suitable coverage. Once you choose a plan, we will help you complete the necessary paperwork for policy issuance.

Insurance premiums are influenced by various factors, including the type of coverage, the insured’s age, health condition, lifestyle choices, and the level of coverage desired. Our team will provide a personalized quote based on these factors.

While medical insurance is not legally required in Kenya, it is highly recommended to protect yourself and your family from the high costs of healthcare. Our medical insurance plans offer financial assistance during medical emergencies.

Missing a premium payment could result in a policy lapse, which means the coverage may be temporarily or permanently terminated. However, we understand that life can be unpredictable, so we offer grace periods and other options to help you stay protected.

You can contact our customer service team to make changes to your policy or update your coverage. We will guide you through the process and ensure that your policy aligns with your current needs.

Yes, we value our long-term customers, and we offer various discounts and loyalty programs to reward their continued trust in Hisa Africa Insurance Limited.